Spinz Support & FAQ

How can we help you?

Whether you’re having trouble with your Vault or just want to talk about rare pressings, we’re here to help.

General FAQ

  • How do I move a record from my Wantlist to my Crate?

    Long-press any record in your Wantlist to reveal the context menu, then select "Move to Crate."

  • The CoverFlow view isn't moving. What's wrong?

    CoverFlow uses physics-based scrolling. Give it a flick! If it’s in "Auto-Scroll" mode (after 30 seconds of inactivity), simply tap the screen to regain manual control.

  • How do I delete a record entirely?

    Perform a long-press on the record in the Vault and select the "Remove" option (highlighted in red).

Troubleshooting

  • Missing Album Art: Ensure you have a stable internet connection. Spinz fetches high-quality assets directly from the Discogs database.

  • Haptic Feedback: If you don't feel the "click" when interacting with the glass menus, check that "System Haptics" is enabled in your iOS Sound & Haptics settings.

Contact Support

If your issue isn't listed above, please reach out to our team:

  • Email: jason@spinzvinyl.com

  • Instagram: https://www.instagram.com/spinz_app/

  • Response Time: We typically respond within 24–48 hours.